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Seeweekly news
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2005-10-17 |
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LiveTime's Java-Based Help Desk, Customer Service and Support Software Earns Top Grades From Educators |
LiveTime Software, a
leading provider of J2EE based help desk and support desk automation software,
continues to gain popularity with CIO and CTO's of education institutions due
to its vendor neutral and flexible approach. LiveTime's fully web-based
solution is increasingly selected by leading educators to streamline support
services within their complex environments.
LiveTime Help Desk makes delivery of IT services easy with its rapid,
synchronized integration with LDAP and Active Directory servers. "The AD
integration is comprehensive and very straightforward to configure, with the
help of the well prepared documentation," said Dan Shyne, Computer Network
Manager, Enlarged City School District of Troy, NY. "It is clear that LiveTime
really understands the processes and issues we confront, and their own
technical support department has proven to be quite knowledgeable and well
prepared to diagnose and remedy the technical issues that we've faced during
our ongoing implementation phase.
"Ken Chitwood, Web Systems Administrator for the Technology Department at
Wilson County Schools, is impressed by LiveTime's problem management
capabilities. "The ability to configure problem types for each item greatly
enhances the quality of calls submitted and entered into the system, and makes
it easier for people to submit calls," he said. "And I am extremely impressed
by the new view filters, which greatly speeds our prioritization and auditing
of incidents in the system."
LiveTime's Asset Management tools make a real difference to the
productivity of the team at the University of Northern British Colombia. "This
functionality gives our support technicians immediate access to the most up-
to-date information about all our users and their assets, and the entire
configuration process was done in a day," said Trevor Fuson, Systems Analyst
at UNBC after migrating to LiveTime Help Desk version 3.6. "Once again,
LiveTime has delivered an amazing product."
Dr George Vossos, Chief Technology Officer for LiveTime Software maintains
the overwhelming adoption of LiveTime by education users results from
LiveTime's pragmatic approach to service management. "At LiveTime, we
understand the challenges facing educational institutions as they strive to
increase service response levels in a decentralized and complex IT
environment. LiveTime provides mature ITIL processes in the key area of
service support that allow users to rapidly tailor and deploy help desk
services across the entire user community with very low administration
overheads," said Dr Vossos. |
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